Withdrawing from an ATM is not really a pain in the neck; although it could be if the line is long and if it’s taking forever for people to complete. But you’ll see the gold in your eyes when you get the chance to be in front of it to withdraw. However, technology is not perfect and so, it has its flaws. There would be times when you will encounter certain errors. Errors like “Your card cannot be read, please try again,” or “Incorrect PIN, please try again” are the errors you would mostly encounter. These errors does not necessarily mean that its correct, sometimes, a simple try again would do.
Although in most cases, these errors happen on a daily basis. There are errors that would really stress you out. One of these errors is when you withdraw and it doesn’t give you anything. Have you ever experienced withdrawing and nothing’s coming out? What have you done at that time? Did you panic?
Some people might think that if this happens, it automatically deducts the amount from their account. However, there are cases that the ATM itself recognizes this error and does nothing to your account.
Write all the critical information at the time of the occurrence
List down the date, time, and location of the ATM where you did the transaction. This would be critical in the investigation if in any case the amount has been deducted to your account. You can also call the ATM’s hotline; usually, there would be emergency hotlines attached to the ATM for scenarios and incidents like this.
I had an experience before where an amount of Php3, 000.00 was debited from my account but it didn’t spit the cash out. I called the hotline and they told me to wait 15-20 minutes and check my account again. Luckily, the money was still there. However, I also had a situation where I needed to wait for 5-9 banking days before it was returned to me; that was an amount of Php800.00.
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