Skip to content The Department of Foreign Affairs (DFA) implemented an online appointment system where all Philippine Passport applicants whether it is new or for renewal will set scheduled appointments before visiting the desired DFA office. The online appointment system was first put into effect in some branches inside Metro Manila.
The problem now is the DFA passport appointment system sometimes experiences glitches, I experience it myself when I am going to book an appointment for the renewal of my passport. Errors like the session expired even if you are in the timeframe given to fill out the form.
Another problem I experience is that when I am going for the payment part the session on my browser expires again, and when I fill it out again it says that I have already an appointment. And there’s no option to cancel the appointment because you need the appointment code which you will receive after the payment.
These are common problems faced by most who use the DFA passport appointment system. In this article, I will write about how to cancel an appointment in DFA.
How to Cancel an Appointment in DFA
If you need to cancel your DFA passport appointment, the process is straightforward. Whether you’ve encountered scheduling conflicts or simply need to reschedule, here’s how to cancel your appointment:
Steps to Cancel Your DFA Appointment
Step 1: Visit the DFA Appointment Website
Go to the DFA’s online passport appointment system, passport.gov.ph where you initially booked your appointment.
Step 2: Click on “View Appointment”
Once on the website, locate and click the option that allows you to view your existing appointment.
Step 3: Input Your Details
You will need to provide Appointment code, email address
Step 4: Choose “Cancel Appointment”
After accessing your appointment details, select the “Cancel Appointment” option.
Step 5: Confirm the Cancellation
The system will ask for a confirmation of your cancellation. Once confirmed, you’ll receive an email stating that your DFA appointment has been successfully canceled.
Important Reminders:
- 24-hour Cancellation Rule: Make sure to cancel your appointment at least 24 hours before the scheduled date to allow the system to update and make your slot available for others.
- No Refund Policy: If you’ve already paid for your passport fees, note that the DFA does not issue refunds for canceled appointments.
How to Cancel an Appointment in DFA without an Appointment Code?
To cancel an appointment without the appointment code, you have these options:
Option 1. Wait 24 to 72 hours
Your appointment record will automatically canceled after 24 hours if you do not pay. The system will erase your records and make an appointment again. The problem is is you are in a hurry and you need to book an appointment ASAP. You can try option number 2.
Option 2. Contact DFA
If you don’t have time to wait 24 hours you can contact the DFA, but the DFA does not provide a direct phone number for appointment scheduling, as the process is primarily handled through the online system. However, for inquiries or assistance related to passport appointments, you may contact them at the following:
- Email: [email protected] or [email protected]
- Phone: (+632) 8234-3488
Explain your situation why you don’t have the appointment code and why you need to cancel your existing appointment, provide all the details needed and as much information as possible, including your full name, birthdate, and email address used for booking.
Frequently Ask Questions (FAQ)
1. How do I cancel my previous individual appointment for my passport and apply for a group appointment in the Philippines?
To cancel your individual passport appointment and apply for a group appointment, follow these steps:
Cancel Your Individual Appointment
You need to cancel your existing individual appointment before scheduling a new group appointment. Here’s how:
Step 1. Locate the Confirmation Email: After you booked your individual appointment, the DFA sent you a confirmation email. This email contains a Cancellation Link.
Step 2. Click the Cancellation Link: In the confirmation email, find the link that allows you to cancel your appointment. Click it and follow the instructions to confirm your cancellation.
Step 3. Wait for Cancellation Confirmation: After canceling, you should receive a confirmation email from DFA that your appointment has been successfully canceled.
Apply for a Group Appointment
Once your individual appointment is canceled, you can proceed to schedule a group appointment:
Step 1. Visit the DFA Online Passport Appointment System: Go to the official DFA passport appointment website: passport.gov.ph.
Step 2. Choose Group Appointment: Select the option for a Group Appointment. Group appointments are typically for families or groups of up to 5 members.
Step 3. Enter Group Details: Provide the required personal details for each member of your group. You will need each individual’s: Full name, Date of birth, Nationality, Contact details, Passport details (if renewing)
Step 4. Select Your Preferred Schedule and Location: Choose an available date and DFA branch for your group appointment.
Step 5. Pay the Processing Fee: Once your appointment is confirmed, follow the payment instructions to pay for each member of the group. Payment can be made through GCash, Maya and several authorized payment centers.
Step 6. Wait for Confirmation: After completing the payment, you will receive an email confirming your group appointment with the details for each member.
Important Notes:
- The group appointment should be managed by one individual who acts as the main point of contact.
- Each group member must bring all necessary documents to the appointment (valid ID, birth certificate, etc.).
- If the payment for the previous appointment was not completed, it might be canceled automatically within 24 hours
2. I couldn’t go to my appointment for passport renewal can I still use the payment I did for booking another appointment Philippines?
Unfortunately, the payment for a missed DFA passport appointment in the Philippines is non-refundable and non-transferable. Once an appointment is missed or canceled, the payment you made cannot be used for a future appointment. You will need to schedule a new appointment and make another payment.
3. How can I view my passport appointment if I forgot my appointment code?
If you forgot your appointment code for your DFA passport appointment, you can still retrieve your appointment details by following these steps:
Step 1. Check Your Email for Confirmation: After booking your appointment, the DFA should have sent a confirmation email to the email address you provided during the booking process. This email contains your appointment code and other relevant details, like the appointment date and venue. Search for an email with the subject line that might say something like “DFA Passport Appointment Confirmation.”
Step 2. Contact DFA for Assistance: If you cannot find the confirmation email or if you deleted it, you may need to contact the DFA for assistance. You can try the following:
- DFA Consular Affairs Hotline: (+632) 8234-3488
- Email DFA: [email protected] or through the email address mentioned in the confirmation message of your appointment.
When contacting them, provide as much information as possible, including your full name, birthdate, email address used for booking, and other relevant details.
Step 3. Check Spam or Junk Mail Folders: Sometimes, the confirmation email might have gone to your spam or junk mail folder. Be sure to check those folders in your email.
4. I want to reschedule my passport appointment to an early date but do we lose the previous appointment if we don’t find a convenient date?
If you want to reschedule your passport appointment to an earlier date, please note the following:
Appointment Rescheduling Process
The DFA does not offer a direct option to “reschedule” an appointment. Instead, the process involves canceling your current appointment and booking a new one. Here’s what happens:
- Cancel Current Appointment: You will need to cancel your existing appointment first before making a new one. This is done through the cancellation link found in the email confirmation you received when you booked the appointment.
- Book a New Appointment: After canceling, you can proceed to book a new appointment through the DFA Online Passport Appointment System. However, you will need to find an available slot for your preferred earlier date.
Important Considerations
- No Guarantee of New Slot: If you cancel your existing appointment, you risk not finding an earlier (or convenient) date. Appointment slots can fill up quickly, especially in busy locations or times of the year.
- Payment Non-refundable: If you cancel your appointment and fail to secure a new one, you will lose your original appointment, and the payment made for that appointment is non-refundable and non-transferable. You will have to make a new payment for the next appointment.
If you’re unsure whether you will find a better date and don’t want to risk losing your original appointment, it may be safer to keep the current one.
5. Can I change the passport appointment location after canceling the appointment?
- Once you cancel your current appointment using the cancellation link sent to your email (from your original appointment booking), the slot is released, and you lose it permanently.
- The payment for the original appointment is non-refundable and non-transferable, so you’ll have to make a new payment when booking a new appointment.
Read Also: How to Renew Philippine passport
paanopo pg di nkapunta sa appointment?pwede po b iparesched ulit?
Pwde po, nasa babang part po ng article yung instruction paano mag reschedule.
pano po pag wala narecieve appoinment code?
Paano po kung wala akong nreceived na appointment code?
Hindi po pwede wala ma-receive na appointment code.
ilang oras pa po ba bago mareceive ang appointment code?
Minutes lang po, minsan nga instant ma receive mo na yung appointment code, basta tama ang email. Check nyo rin po sa spam ninyo baka napunta dun.
Nakapag bayad na po ako sa appointment ko, pag po ba nag resched ako, valid padin yung payment o may kelangan uli bayaran? salamat
ok lng po bng gamitin yung yahoo mail ko para don isend yung appointment code ko?
Ok po ang Yahoo Mail at Gmail gamitin
HinDi q po nah recieve appointment code q pano po ba yun boss e print q sana appointment q e open q sana yung details pru wla akong code ano dapat gawin ?
Pano po wala aqng na receive na appointment code..Gusto ko.sanang mag apply ng appointment ulit kasi hindi aq nakaabot sa time nag pagbayad..Sayang talaga..
Kaso dapat cancel ko muna previous appointment application ko..Pero hindi ko magawa kasi wala aqng natanggap na code
Bakit po nacancancel ang appointment if you fail to confirm reschedule? I tried to reschedule my appointment but failed to confirm it. I just thought na nacancel lang yung resched so i went on dfa on my original sched. But wala na yung name ko sa list. The saddest part is tapos ko nang bayaran yung 1000 na payment and dfa manila told me na cancel na yung appointment and forfeited na yung binayad ko. Sayang yung time and yung binayad ko. ????
Hello po, nagpaschedule ako kanina, pero hindi nakaabot sa payment info page at hindi nakataos ng appointment process. Nung nirefresh ko yung page for ang sabi may appointment na raw ako, pero wala po akong nakuhang reference number for payment. Hindi pa ako tapos sa process pero po pending na yung appointment sched. Saan po ako kukuha ng reference number? Makacancel po ba yun if hindi ako nagbayad? Salamat.
hello po …pano po kaya ung apoinment q now lng ..nagpill ap n aq tapos epay nagproceed aq ..nd p aq byad wla nmn binigay n apoinment code so that ma view q po sna ang apoinmen status q ..pero wlang code kya nd q tuloy alam qng confirm n apoinment q ..wait q din email nila wla din …..then nagpill ap aq ulit ng apoinment 3* n …tpos sbi ur apoinment already exist …nd q alam qng confirm n kc wla nmn email na inisend skin pra maprint q sna,,,,,,please pa help po if paano to ..april 2 pinaapoinment q e
Anu po yung email na gamit nyo? Kailangan po GMail or Yahoo Mail. Check nyo rin po sa Spam folder nyo baka nandun.
Same problem sa akin walang na send na code… hindi ko ma cancel kasi wala code na binigay. sayang may slot panaman sana na medyo maaga ang schedule..
Check nyo po spam folder ng email ninyo baka nandun, at make sure Yahoo Mail or GMail ang gamit ninyo.
wala pa akong na received na appointment code pati sa email pano ko ma view at di pwede magbayad pag walang print out
May bayad ba ang pag-resched? Meron na akong confirmed appointment.
gudday..
may appointment na po ako, pero may mali akong napansin na information sa papel ko..pano ko po ma edit? at kung ecancel ko yong appointment ko, magbabayad ba ulit ako ng P950?
Sir. Na cancel ko yong confirm booking ko. For important reason. Gusto ko po magpa appointment uli. Magagamit ko pa din ba yong nabayad ko po
sir gandang araw.bakit po hindi ma resched group appointment namin.. pano po kung e cancel nlng po namin paano po yung bayad namin..need your help
Please note that;
a. You can only reschedule weekday appointment to another weekday;
b. You can only reschedule once; and
c. Rescheduling is subject to availability of appointment slots.
good am mali po yung email na nilagay ko sa appointment…panu po kaya maeedit yun eh nagpaschedule na ako?
good day!
paano po kung di ako nakaabot sa oras ng payment? then i tried to book again pero sabi ng dfa my existing akong appointment. then i try to pay sa 7/11 after ng valid time pero invalid ang sabi nila
I ACCIDENTALLY DELETED MY REFFERENCE NUMBER THE DFA E MAIL. HOPE CAN WE SEND ME AGAIN PLS. i CAN ‘T DELETE MY PREVIOUS SHEDULE.
double check mo in the spam folder or trash folder in your email, or you may contact the Appointment Hotline for assistance: (02) 8234-3488.
WALA DIN PO SA AKIN APPOINTMENT CODE PERO MERON NA AGAD EXISTING
I completed the process, but I did not received e-mail for reference number
i want to reschedule my appointment however, there is no option of ‘reschedule’ at the bottom of the page after my name. ‘download form’ lang ang nakalagay. is there an implication here?
SAME SCENARIO WALA DN AKONG NA RECEIVED NA APPOINTMENT CODE
Pano po Ako makaka pag reached kung Wala nmn po akong narerecieve na reference number at wala pong email na dumadating?
pano po kapag meron ng appointment code tapos gusto ko pong icancel pero ayaw gumana ng appointment iconfim daw muna pero bayad na ako
Need help please nagapply po ako and for payment na sana kaso nagerror din pagrefresh ko bumalik sa home and ng nagfile ulit ako d na pwede kasi may existing na daw pero wal ako appointment code na natanggap.. i already check my spam and trash wala nmn nasend. Gmail gamit ko
good pm po,wala po akong nareceived na refererence # sa email ko,kahit po sa spam.for payment na po ako.slamat
Nakapag re schedule poba kayo?
hello po. Wala pa po aq nariricieve n email. Paano poh kung wala po ako maricieve gang sa araw po ng schedule automatic na po ba yun nacacancel pag di nakapunta. Salamat po.
Good noon sir paano ko po makacancel e hindi nmn po nagppdala ng code hindi po tuloy ako makagawa ng bago