Good news to all Banco de Oro (BDO) account holder. Are you running out of load? Need not to go outside look for the nearest store or loading station to buy a load.
Using BDO online banking you can now easily reload your SMART, Talk ‘N Text, Globe, Touch Mobile (TM), or SUN prepaid phone without hassle and BDO guaranteed this service is free of charge.
Input Mobile Number : You need to Enroll the Prepaid Mobile number. Enter the mobile number to which you want to send the load. Make sure it’s correct to avoid sending a load to the wrong number.Choose Load Amount : Select the desired amount of load you want to purchase from the available options.
Check the Details : Review the mobile number and load amount to ensure everything is correct.Select Payment Account : Choose the BDO account from which you want to deduct the payment. Confirm Purchase : Once you’ve reviewed the details, click on the confirmation button to proceed.Authentication : You may be prompted to enter a one-time password (OTP) sent to your registered mobile number for security purposes. Receive Confirmation : After the transaction is processed, you will receive a confirmation message on the screen.Check Email/SMS : You may also receive an email or SMS notification confirming the load purchase. Check Recipient’s Mobile : Inform the recipient or check the recipient’s mobile number to verify that the load has been received. Can I buy load for any mobile network? Yes, BDO allows you to buy load for major Philippine mobile networks, including Globe, Smart, Sun Cellular, and others.
Is there a minimum or maximum amount for purchasing load? The minimum load amount typically starts at ₱10, but the maximum amount can vary depending on the network provider. Check the available denominations when you buy load.
Are there service fees for buying load through BDO? No, BDO does not typically charge additional service fees for buying mobile load through their online banking platform.
How long does it take for the load to be credited? The load is usually credited to the recipient’s mobile number instantly after completing the transaction. However, in rare cases, there may be slight delays.
What should I do if I entered the wrong mobile number? Once the load has been purchased, the transaction cannot be reversed. You need to double-check the mobile number before confirming the transaction.
Can I buy load for international mobile numbers? No, BDO’s load purchase service is typically only available for Philippine mobile numbers.
Can I buy load using my BDO credit card? No, load purchases are typically only available through your BDO savings or checking accounts linked to your online banking profile.
How do I know if my load purchase was successful? After completing the transaction, you will receive a confirmation message on your screen and possibly an SMS or email. Additionally, you can check your transaction history in BDO Online Banking.
What happens if the load isn’t credited to the mobile number? If the load isn’t received, verify the transaction history in your BDO account or contact BDO customer service for assistance.
Can I buy load through BDO Online Banking at any time? Yes, BDO’s online banking platform is available 24/7, allowing you to purchase mobile load anytime, as long as you have a stable internet connection.
Can I buy load using the BDO Mobile App? Yes, you can also purchase load using the BDO Mobile App, which offers a similar process to the online banking website.
Can I cancel a load purchase transaction? No, once the load purchase transaction is confirmed, it cannot be canceled or reversed.
What happens if I lose my internet connection during the transaction? If you lose your connection, check your BDO transaction history to see if the purchase was successful. If not, retry the transaction or contact customer service for confirmation.
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