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How to Cancel an Appointment in DFA (Complete Guide)


The Department of Foreign Affairs (DFA) implemented an online appointment system where all Philippine Passport applicants whether it is new or for renewal will set scheduled appointments before visiting the desired DFA office. The online appointment system was first put into effect in some branches inside Metro Manila.


The problem now is the DFA passport appointment system sometimes experiences glitches, I experience it myself when I am going to book an appointment for the renewal of my passport. Errors like the session expired even if you are in the timeframe given to fill out the form.

Another problem I experience is that when I am going for the payment part the session on my browser expires again, and when I fill it out again it says that I have already an appointment. And there’s no option to cancel the appointment because you need the appointment code which you will receive after the payment.

These are common problems faced by most who use the DFA passport appointment system. In this article, I will write about how to cancel an appointment in DFA.

How to Cancel an Appointment in DFA

If you need to cancel your DFA passport appointment, the process is straightforward. Whether you’ve encountered scheduling conflicts or simply need to reschedule, here’s how to cancel your appointment:

Step 1: Visit the DFA Appointment Website

How to Cancel an Appointment in DFA

40 thoughts on “How to Cancel an Appointment in DFA (Complete Guide)”


  1. Nakapag bayad na po ako sa appointment ko, pag po ba nag resched ako, valid padin yung payment o may kelangan uli bayaran? salamat

    Reply
  2. HinDi q po nah recieve appointment code q pano po ba yun boss e print q sana appointment q e open q sana yung details pru wla akong code ano dapat gawin ?

    Reply
  3. Pano po wala aqng na receive na appointment code..Gusto ko.sanang mag apply ng appointment ulit kasi hindi aq nakaabot sa time nag pagbayad..Sayang talaga..

    Reply
  4. Kaso dapat cancel ko muna previous appointment application ko..Pero hindi ko magawa kasi wala aqng natanggap na code

    Reply
  5. Bakit po nacancancel ang appointment if you fail to confirm reschedule? I tried to reschedule my appointment but failed to confirm it. I just thought na nacancel lang yung resched so i went on dfa on my original sched. But wala na yung name ko sa list. The saddest part is tapos ko nang bayaran yung 1000 na payment and dfa manila told me na cancel na yung appointment and forfeited na yung binayad ko. Sayang yung time and yung binayad ko. ????

    Reply
  6. Hello po, nagpaschedule ako kanina, pero hindi nakaabot sa payment info page at hindi nakataos ng appointment process. Nung nirefresh ko yung page for ang sabi may appointment na raw ako, pero wala po akong nakuhang reference number for payment. Hindi pa ako tapos sa process pero po pending na yung appointment sched. Saan po ako kukuha ng reference number? Makacancel po ba yun if hindi ako nagbayad? Salamat.

    Reply
  7. hello po …pano po kaya ung apoinment q now lng ..nagpill ap n aq tapos epay nagproceed aq ..nd p aq byad wla nmn binigay n apoinment code so that ma view q po sna ang apoinmen status q ..pero wlang code kya nd q tuloy alam qng confirm n apoinment q ..wait q din email nila wla din …..then nagpill ap aq ulit ng apoinment 3* n …tpos sbi ur apoinment already exist …nd q alam qng confirm n kc wla nmn email na inisend skin pra maprint q sna,,,,,,please pa help po if paano to ..april 2 pinaapoinment q e

    Reply
  8. Same problem sa akin walang na send na code… hindi ko ma cancel kasi wala code na binigay. sayang may slot panaman sana na medyo maaga ang schedule..

    Reply
  9. wala pa akong na received na appointment code pati sa email pano ko ma view at di pwede magbayad pag walang print out

    Reply
  10. gudday..
    may appointment na po ako, pero may mali akong napansin na information sa papel ko..pano ko po ma edit? at kung ecancel ko yong appointment ko, magbabayad ba ulit ako ng P950?

    Reply
  11. Sir. Na cancel ko yong confirm booking ko. For important reason. Gusto ko po magpa appointment uli. Magagamit ko pa din ba yong nabayad ko po

    Reply
  12. sir gandang araw.bakit po hindi ma resched group appointment namin.. pano po kung e cancel nlng po namin paano po yung bayad namin..need your help

    Reply
    • Please note that;

      a. You can only reschedule weekday appointment to another weekday;
      b. You can only reschedule once; and
      c. Rescheduling is subject to availability of appointment slots.

      Reply
  13. good day!
    paano po kung di ako nakaabot sa oras ng payment? then i tried to book again pero sabi ng dfa my existing akong appointment. then i try to pay sa 7/11 after ng valid time pero invalid ang sabi nila

    Reply
  14. I ACCIDENTALLY DELETED MY REFFERENCE NUMBER THE DFA E MAIL. HOPE CAN WE SEND ME AGAIN PLS. i CAN ‘T DELETE MY PREVIOUS SHEDULE.

    Reply
    • double check mo in the spam folder or trash folder in your email, or you may contact the Appointment Hotline for assistance: (02) 8234-3488.

      Reply
  15. i want to reschedule my appointment however, there is no option of ‘reschedule’ at the bottom of the page after my name. ‘download form’ lang ang nakalagay. is there an implication here?

    Reply
  16. Pano po Ako makaka pag reached kung Wala nmn po akong narerecieve na reference number at wala pong email na dumadating?

    Reply
  17. pano po kapag meron ng appointment code tapos gusto ko pong icancel pero ayaw gumana ng appointment iconfim daw muna pero bayad na ako

    Reply
  18. Need help please nagapply po ako and for payment na sana kaso nagerror din pagrefresh ko bumalik sa home and ng nagfile ulit ako d na pwede kasi may existing na daw pero wal ako appointment code na natanggap.. i already check my spam and trash wala nmn nasend. Gmail gamit ko

    Reply
  19. good pm po,wala po akong nareceived na refererence # sa email ko,kahit po sa spam.for payment na po ako.slamat

    Reply
  20. hello po. Wala pa po aq nariricieve n email. Paano poh kung wala po ako maricieve gang sa araw po ng schedule automatic na po ba yun nacacancel pag di nakapunta. Salamat po.

    Reply
  21. Good noon sir paano ko po makacancel e hindi nmn po nagppdala ng code hindi po tuloy ako makagawa ng bago

    Reply

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