Let’s say you are residing in Metro Manila and you have a concern about your electrical connection or last month’s utility bill, who do you contact to? It’s probably Manila Electric Company (Meralco).
Brownouts and blackouts often occur in the Philippines, hence, prompting most families to keep a stockpile of candles. During these unannounced instances, customers were frequently overbilled despite their low electricity consumption.
So, what do you about your Meralco account and electrical connection? You contact Meralco and settle the dispute, thus, how will you do that? In this article, we are going to enumerate the means you can contact Meralco, be it their hotline number or customer service, and other service channels.
How to Contact Meralco?
Contacting Meralco Through Call To call Meralco hotline number, dial 16211. If you call them via Globe or Smart, you need to dial (02) and then 16211 where airtime call may apply.
Upon calling Meralco, you will be prompted to press a number depending on your concern.
1- report an outage or incident affecting your service. 2- for billing and payment concerns. 3- to know more about Meralco products, services and programs. 4- for other concerns. Sometimes, you are asked to provide your complete name, contact number, and 10-digit Meralco Customer Account Number (CAN). You can found this at the upper portion of your bill.
Read: How to Call Landline in the Philippines (2 Ways)
Remember that the Meralco hotline is accessible 24 hours a day, 7 days a week.
Contacting Meralco Through Text If you can’t call Meralco via their hotline number, you may opt to text them instead using their hotline cellphone numbers:
09209716211 (Smart) 09257716211 (Sun) 09175516211 (Globe) Note that these numbers are for SMS or text messaging only and not for calls.
Read: How to Get Free Load for Globe, TM, Smart, DITO, Sun and TNT
Contacting Meralco Through their Facebook Visit the Meralco official Facebook
If you opt to talk to a live customer support agent instead, you may click “Chat with an Agent” and make sure to provide the following information about you.
10-digit Customer Account Number (CAN) Registered customer name Nearest landmark Contact number Contact person Contacting Meralco Through Email Alternatively, you may email their Meralco customer service team at customercare@meralco.com.ph. Don’t forget to include your complete name, contact number and 10-digit Customer Account Number (CAN) in your email.
Contacting Meralco Through Twitter/ X Using Twitter (now X)? You may tweet your concerns and inquiries to the Meralco official Twitter (X)
For prompt assistance, you may send them a DM along with your specific concerns along with your 10-digit Customer Account Number (CAN), complete name, and contact number.
Contacting Meralco Through Personal Appearance at Business Center When all of the means above failed you, you may visit the Meralco Business Center to personally speak to a customer service representative. Do this if you need help in understanding your bill or if you wish to settle service application charges.
Ensure that before you go to the Meralco Business Center, you have booked an online appointment
For you to book an online appointment with Meralco, proceed to Meralco online appointment website
Final Thoughts Now that you know how will you be able to contact Meralco via several service channels, we hope that you will have a convenient transaction with them regarding your issues and concern such as applying for a connection, reconnecting or reactivating service, stopping your electricity service, settling bill deposit and connection charges, reporting low bill or no bill received, requesting for official receipt, settling service irregularity, reporting payment not posted, and requesting bill deposit refund, among others.
Read Also: How to Pay Meralco Bills Online (Complete Guide)
Related Articles 
Skip to content 