Cignal Digital TV is one of the leading satellite television providers in the Philippines. In remote places where cable TV cannot reach Cignal and other satellite TV providers are the only option. If you subscribe to Cignal Digital TV and you’re on prepaid plans, you can easily reload in any Smart loading station.
What you need to Reload Prepaid Cignal Digital TV in the Smart loading station
To reload your Prepaid Cignal Digital TV at a Smart Load Station, you will need the following:
1. Cignal Prepaid Account Number
This is the 8 to 12-digit unique identifier for your Cignal account. You can find this on your Cignal set-top box, smart card, or from a previous Cignal transaction receipt.
2. Amount for Reload
Decide on the specific load amount you want to purchase, which corresponds to the Cignal package or subscription plan you’re reloading (e.g., P100, P200, P300, etc.). The Smart Load retailer will input this amount.
3. Payment
You’ll need cash to pay for the reload amount at the Smart Load retailer.
How to find Cignal Digital TV account Number?
If you don’t know your Cignal account number, follow these simple steps.
Step 1: Know your smart card number
First, you need to know your smart card number, you can find this inside the Cignal Box. Depending on your set-top box type. Take off the card (it looks like an ATM card), and you can see the smart card number on the back of it.
Step 2: Text the smart card number to 5353
Now, using your Smart or Sun Cell Phone, text CIGNAL SC <12 digit smart card number> to 5353. (Php 1.00 per text for Smart subscribers and Php 2.00 for Sun Cellular subscribers). Using the smart card number above your text message will be CIGNAL SC 000009021072 and send it to 5353.
Step 3: Receive Cignal Account Number
After sending the message, you will immediately receive a text back message from Cignal stating your account number. Using the account number you have just received go to the nearest loading station, if your neighbor selling smart load, they can reload your Cignal Digital TV account too.
Other ways to find the Prepaid Cignal Digital TV account Number
1. Via Cignal Box (Set-Top Box or Satellite Receiver)
- Turn on your Cignal Box and your TV.
- Go to the Menu and navigate to the Settings or System Information option (exact steps may vary depending on your box model).
- Look for the Account Number or Smart Card Number displayed on the screen. The account number is usually an 8- to 12-digit code.
4. Via Cignal Customer Support
If you’re unable to find your account number using the methods above, you can contact Cignal Customer Service:
- Call their hotline at (02) 8888-5555 or text them at (0919) 160-0555.
- Provide them with your registered name and other account details, and they can assist you in retrieving your account number.
By using these methods, you should be able to quickly locate your Cignal Digital TV account number for any reloading or support needs.