PSA Online Appointment: A Complete Step-by-Step Guide


The Philippine Statistics Authority (PSA) plays a crucial role in providing important civil registry documents such as birth certificates, marriage certificates, death certificates, and Certificate of No Marriage (CENOMAR). These documents are essential for various legal, personal, and business purposes. Thanks to technological advancements, you no longer need to endure long lines and hours of waiting at PSA offices. With the introduction of the PSA online appointment system, the process has become much more convenient.


In this comprehensive guide, we’ll walk you through the step-by-step process of booking a PSA online appointment. Whether you’re applying for a personal document or assisting someone else, this article will provide all the details you need.

What Is a PSA Online Appointment?

The PSA online appointment system is an online platform designed to help individuals schedule visits to PSA Serbilis Outlets for civil document requests. It eliminates the need for walk-in applications, ensuring a more organized and efficient process. By setting an appointment online, you can select your preferred date, time, and branch, streamlining your visit and minimizing waiting time.

Why Use the PSA Online Appointment System?

Here are some benefits of using the PSA online appointment system:

  1. Convenience: Book an appointment anytime and anywhere using your computer or mobile device.
  2. Time-Saving: Avoid long queues and reduce waiting time at PSA outlets.
  3. Organization: Plan your visit in advance by selecting the most suitable date and time.
  4. Health and Safety: Limit exposure to crowds, especially during health crises like the COVID-19 pandemic.

PSA Online Appointment Step-by-Step Guide

Follow these simple steps to book your PSA online appointment:

Step 1: Visit the PSA Online Appointment System Website

Go to the official PSA online appointment website at https://appointment.psa.gov.ph. Make sure you’re on the correct site to avoid scams or misinformation.

PSA Online Appointment Step 1

Step 2: Read and agree to the Privacy Notice and reminders

Before proceeding, you will be asked to read and agree to the terms and conditions of the online appointment system. Ensure you understand the rules, including the cancellation and rescheduling policies.

Step 3: Purpose of Appointment

Select the purpose of your appointment. Click Get copy/ies of civil registry document/s and certification/s.

PSA online appointment - purpose of appointment

Step 4: Choose Your Preferred PSA Outlet

Select the PSA Serbilis Outlet where you want to process your documents. A drop-down menu will display the available branches nationwide. Choose the one most convenient for you.

Psa online appointment - select psa outlet

Step 5: Provide Personal Information

Fill out the required personal details, including:

  • Full name
  • Contact number
  • Email address

Ensure the information you provide is accurate to avoid complications during your visit.

Step 6: Contacts Verification

A 6-digit verification code will be sent to your registered email address and mobile number so make sure they are accurate.

PSA online appointmenr - contact verification

Step 7: Type of Certificate

Select the type of certificate you are requesting and fill in the necessary details being asked for. Click Add Another Certificate if you are requesting for multiple certificate then click Next.

Step 8: Select Your Appointment Date and Time

Pick a date and time for your appointment. The system will show available slots. Be sure to select one that fits your schedule.

PSA online appointment - select dates


Step 6: Review and Confirm Your Appointment Details

Double-check all the information you entered, including your chosen outlet, appointment date, and personal details. Once you’re sure everything is correct, confirm your appointment.

Step 7: Receive Your Appointment Confirmation

After confirming your appointment, you will receive a reference number and an email confirmation. Print or screenshot the confirmation as you’ll need it on the day of your appointment.

PSA online appointment - confirmed appointment

What to Bring to Your PSA Appointment

On the day of your appointment, make sure to bring the following:

  1. A printed or digital copy of your appointment confirmation.
  2. A valid government-issued ID (e.g., passport, driver’s license, or national ID).
  3. Payment for the document processing fee. Copy issuance, Authentication, and Annotation of Birth, Marriage, and Death Certificates: Php 155 each copy. CENOMAR: Php 210 for each copy.
  4. Any additional requirements specific to the document you’re requesting.

Tips for a Smooth PSA Online Appointment

  1. Book Early: Slots can fill up quickly, especially during peak seasons or before important deadlines.
  2. Double-Check Requirements: Verify the necessary documents and fees for your specific request to avoid delays.
  3. Arrive on Time: Being punctual ensures a smooth process and prevents your appointment from being canceled.
  4. Follow Health Protocols: Bring a face mask and observe social distancing measures if required.
  5. Keep Your Confirmation Safe: Your reference number is crucial for verification during your appointment.

Frequently Asked Questions (FAQs)

1. Can I reschedule my PSA online appointment?

Yes, rescheduling is allowed but subject to the availability of slots. Log in to the PSA appointment portal to make changes.

2. What happens if I miss my appointment?

If you miss your appointment, you’ll need to book a new one. Missing an appointment may result in delays, so plan your visit carefully.

3. Is the PSA online appointment free?

Booking an appointment online is free. However, you’ll need to pay processing fees for the documents you request.

4. Can someone else attend the appointment on my behalf?

In most cases, a representative can process the request on your behalf. They’ll need to present an authorization letter, your valid ID, and their own valid ID.

5. Are walk-ins allowed at PSA offices?

Walk-ins are generally discouraged as most PSA offices now require an online appointment. It’s best to book your slot ahead of time.

Final Thoughts

The PSA online appointment system has made accessing vital documents more efficient and hassle-free. By following the steps outlined in this guide, you can save time and ensure a smooth transaction. Remember to double-check all details and prepare the necessary documents before your scheduled visit.

With a little preparation and the convenience of the PSA online appointment system, obtaining your civil registry documents has never been easier.

Read Also: How to get PSA Certificate Online – Birth, Marriage, Death or CENOMAR



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